Our latest patient survey was taken between June and September 2024.

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Previous patient surveys were taken: June to August 2020, and June to December 2022. Thank you to all patients who participated in these surveys, your feedback is valued and appreciated.

In 2022, our patients advised that satisfaction with appointment availability, time available with a doctor, and the cost of seeing a doctor had declined. We undertook to work on improving these areas in 2023-2024 through significant investment in attracting new or replacement doctors, diversifying the roles of our Practice Nurses, and participating in advocacy for better funding from Government in relation to primary care provision and increasing the Medicare rebates. In addition, we provided new online services for repeat scripts and repeat referrals enabling more appointments to be freed up each day.

We are pleased to report that we have seen improvement in patient satisfaction in all of these areas. In the majority of indicators, our patients have rated us in the mid to high 90th percentile.

We will continue to monitor our patient to doctor ratios to ensure you can see your doctor within acceptable timeframes, and we will continue to open and close doctors’ appointment books to new patients as required. We will also continue to monitor the cost of seeing a doctor, to ensure the best balance between quality of care and affordability.

Click below for the patient survey results.