How We Communicate with You
Our telephones are answered on weekdays Monday to Friday 8am to 4:45pm and 9:00am to 12:30pm Saturdays.
Outside of these hours, there is no ability to leave a message. If your matter is urgent, you should hang up and dial 000, or go straight to hospital emergency. If your matter is non-urgent, but you still need to see a doctor before we next open, please phone the National Home Doctor Service 13 74 25. after midday on Saturday.
The Minor Injury and Illness Clinic in Caloundra is a Government funded service that is open from 8am to 10pm Monday to Sunday. Phone 5436 8500
The Virtual Emergency Care Service is a Government funded virtual service that is available from 8am to 10pm Monday to Sunday
You can use the Virtual Emergency Care Service if you:
Live, are visiting or receiving treatment in Queensland
Have a device that can enable a telehealth consultation (video, audio, internet)
Cannot make an urgent appointment with a General Practitioner
Alternatively 7-day doctor services are available at Coolum Beach and Noosaville.
Appointments
Appointments can be made online at any time, without the need to phone us. Please book via the red ‘Book Now’ button at the top of this page.
We cannot correspond with you by email, without your expressed consent, due to our responsibilities to protect your privacy. Email is not encrypted, and is therefore an unsafe environment for the sharing of health information.
PHONE AND SMS
We routinely send appointment reminders and recall reminders for health maintenance matters such as Cervical Screening, Mammogram, Skin Check etc via SMS message to your mobile phone. We ask that you respond to the text as requested, in order to confirm the appointment.
Should you wish to speak personally to a doctor, reception will check the reason for the call, and whether the doctor is available. It the doctor is consulting with another patient, a message will be forwarded to the doctor. The doctor, or another staff member will return your call at the earliest opportunity.
Test Results
Test results, or requests from doctors to make appointments for follow up may be advised by administration or nursing staff at the doctor’s discretion. This will usually occur by SMS or telephone, and you will have the ability to make the appointment using your phone app.
Urgent results will be advised in person by your doctor.
If you are phoning for results, please phone after 2pm, as this will provide time for doctors to review results at the end of their morning session.
Website and Social Media
Important messages & information is continually updated on our website, and can be viewed on the Welcome page, directly below the online bookings button.
Our Facebook page, and our website News tab provides updated information and blogs relevant to your healthcare needs. We encourage you to read these at your leisure.
